16 yr old girl with neck ache and shoulder ache

Patient : 16 yr old girl with neck ache and shoulder ache all the time or most days. It's not painful where I can't move or anything it's just annoying and "there" you could say. Also at the base of my neck (the bone) it seems to be more to the right than the centre and when I touch the side of the bone (poke) it hurts. My right shoulder is the only achey feeling and sometimes burning I get not the left but everytime I raise it my shoulder cracks. I also get weird head pains now again like a tingly feeling which really does worry me ans frequent headaches but I just put that down to frequent use of me being on my phone which is when I tend to get them but yeah someone just help pls
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