Acne prone skin

Patient: Hello doctor i’m a 19th yo girl with acnes. my face is oily and sensitive, i have lots of white heads. i’m wondering how can i get rid of this? Should i press it out or just put some medicine? And for my sensitive face, should i use toner & moisturizer? And do shampoo effect pimples to breakout? thank you so much.

Symptoms: no physical symptom, just many whitehead and acnes.