Why can't I wake up? I sleep at random times

Patient : Why can't I wake up? I sleep at random times and no matter the alarms, the people trying to get me up, me actually waking up, nothing stops it. I fall right back to sleep. I can be awake for almost an hour and still feel overwhelmingly sleepy. My eyes feel heavy and I feel like I could fall asleep any second. I sleep for the majority of the night and day. I don't even hear my alarms when they go off, I don't know when someone calls me, trying to wake me up doesn't work, I just don't know what else to do.
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